Hi I am MD of Antico Equipment Manufacturing company From Mumbai India, Using Ecrm for Sales, Marketing, Support & BackOffice Administration from Three Years, We have Set all Our Process, That Starts From Enquiry Generation to Sales Order Closing and Deliver order to customer, All task is automatically fire for next person to do there work, By this Process I am Very happy & Free for Business Development Thanks to Ecrm Solutions, 
Jaidev Shah (Md Antico Equipments)